Privacy Policy
Last updated: November 19, 2025
Introduction
We respect your privacy and are committed to protecting your personal data. This policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.
Information We Collect
We may collect:
- Personal identification information (e.g., name, email address);
- Financial and billing information;
- Service usage data and preferences;
- Device and browser information;
- Log data and analytics information.
Legal Basis for Processing (EU/EEA)
Where the GDPR applies, we process your personal data only when we have a legal basis to do so, including:
- Your consent;
- Performance of a contract with you (e.g., to provide CIHub services);
- Compliance with legal obligations; and
- Legitimate interests pursued by CIHub that are not overridden by your rights.
How We Use Your Information
We use information to:
- Process transactions and send related information;
- Provide, maintain, and improve the site and services;
- Personalize your experience and provide recommendations;
- Monitor and analyze usage and trends;
- Communicate with you about updates and new features.
Data Security
We use administrative, technical, and physical safeguards to protect your information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
Data Retention
We retain personal data only as long as necessary for the purposes set out in this policy, unless a longer retention period is required or permitted by law.
Service Providers & Sub‑processors
We may share limited data with trusted third‑party service providers (e.g., payment processors, analytics, hosting) who process data on our behalf under contractual confidentiality and data protection obligations. We do not sell your personal information. Our core sub‑processors include Hetzner (EU-based hosting and infrastructure) for storing and processing service data within the EU, and Lemon Squeezy (Merchant of Record) for payment processing and tax/invoicing operations.
Payments (Merchant of Record)
We use Lemon Squeezy as our Merchant of Record to process payments and handle invoicing, taxes, and chargebacks. In this capacity, Lemon Squeezy acts as an independent data controller for transaction and billing data. We share limited personal data (e.g., name, email, billing details, order identifiers) strictly for payment and compliance purposes. Card details are processed by Lemon Squeezy and/or its payment service providers; CIHub does not store card numbers.
International Data Transfers
Your information may be transferred to and processed in countries other than your own. Where required, we implement appropriate safeguards for such transfers (e.g., standard contractual clauses).
Third‑Party Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as necessary to provide our services or as required by law.
Your Rights
Depending on your location, you may have rights to access, rectify, erase, restrict, object to processing, or port your data. You also have the right to withdraw consent at any time (where processing is based on consent) and to lodge a complaint with a supervisory authority.
How to Exercise Your Rights
To exercise your rights, contact us using the details below. We may need to verify your identity before responding to your request.
Contact Us
If you have questions or concerns about this Privacy Policy, contact us at: contact@cihub.io
Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will indicate changes by updating the "Last updated" date above. Your continued use of CIHub after changes become effective constitutes your acceptance of the revised policy.